About The RoleTeam – Member Servicing Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:

Strong communication both verbal and written.
Stakeholder management
Proactive in approach

What this role is all about:As a functional specialist you will be responsible for coordinating local, small scale projects within your functional area and managing these changes from inception to completion. You will have a passion for reading data, reviewing current processes and being an advocate for change providing the outputs of your projects to influence such change with a force for good. You will have strong stakeholder management skills as you will be a link between operational areas, and SME/BME for other areas such as our Clinical Teams, IT, Product Owners, R&D team, Supplier Management, External Partners, Internal Comms, Marketing, HR.Key Actions

Initiate and drive business area projects from inception to completion, ensuring minimal operational impact.
Capture business requirements, analyse data, and maintain internal guidance materials and communications.
Create and manage local project plans, track actions, and provide regular status reports to stakeholders.
Use product and process knowledge to contribute to business-wide projects, improving efficiency and performance.
Represent the business area as an SME, ensuring deliverables meet customer, end-user, and stakeholder expectations.
Engage with Operational Management on system escalations, new requirements, and continuous improvement activities.
Consider automation of operational processes and use existing and new technology to support business needs.
Maintain effective relationships with key stakeholders and provide regular communications and strategic updates.

What do you need to thrive?

Experienced in operational environments (ideally Financial Services)
Local change management experience (ideally within an operational environment)
Stakeholder relationship management experience
Understanding of data analysis and statistics
Experience with product and process changes, and embedding them into operational areas
Managing operational processes with multiple stakeholders, across business areas and systems
Proven problem-solving and decision-making skills
Experienced in using Microsoft Applications (Excel, Word, PowerPoint, Visio)

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait.Diversity & InclusionWe’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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