Welcome & Service Assistant Manager

We're looking for a Welcome & Service Assistant Manager to join the team. You'll uphold the highest of standards in the service we give to visitors. If you’re a natural motivator, who likes to lead by example to make sure every single person feels welcome and has their best day possible, then this could be the job for you.

You’re likely to be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.

You'll work alongside two Welcome Mangers, looking after a team of 14 Welcome & Service Assistants. We're a busy property so you'll provide day-to-day support for the team along with administrative tasks, attending property meetings as a welcome team representative and act as a volunteer manager for one of our three volunteer teams that support the welcome operation.

You'll work 16 hrs a week, spread across three days. You'll be required to work one in three weekends and acting as property operational lead and support at times. Training will be predominately provided in house, working closely with the other two Welcome Mangers and team. There will also be opportunities for training externally with our Growing Support consultant and at neighbouring properties.

Working across three different welcome points at Lyme, the Welcome Team is responsible for providing a great warm welcome to all our visitors, selling admission tickets, providing general information, events and fundraising for our special place. You'll ensure the team are set up for the day, have cover for busy periods and focused on delivering our team targets. 

You’ll be making sure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Lyme. Everyone who comes here is contributing to the work of the Trust, in protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, your care, your high standards and your attention to detail can make all the difference to their day.

You'll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll be helping your team to do the same.

You'll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.

We'd love to hear from you if you’re:

• experienced in visitor services, in the tourist or heritage sector
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service
• able to work to sales targets, and confidently sell the benefits of becoming a member
• well-organised and motivated
• willing to learn new skills, with a ‘can-do’ attitude
• comfortable with IT skills (all MS Office)

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.