Back to search
- Required:
- Previous experience in collections is essential
- Ideally you will come from a property lending, bridging lending or mortgage lending background.
- Financial services experience is essential as a minimum level of experience.
- Account Management: Actively manage client accounts, particularly those in arrears, ensuring timely resolutions and adherence to internal procedures.
- Customer Engagement: Guide and assist clients throughout the duration of their loans, ensuring their needs are met and their experience remains positive.
- Problem Resolution: Navigate and resolve complex cases effectively, finding the best path forward for both the customer and the business.
- Collaboration: Build and nurture relationships with internal teams, third-party suppliers, and clients to enhance the customer experience.
- Commercial Focus: Make decisions that benefit both the customer and the business, maintaining a balanced approach to problem-solving.
- Proactive Recommendations: Identify solutions for difficult accounts and collaborate with your Team Leader for approval and direction.
- Ongoing Development: Engage in continuous learning and development to fully understand our processes, improving your ability to serve our clients.
