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Chief marketing officer
Customer Insights Manager

Customer Insights Manager

Harnham - Data & Analytics Recruitment

Posted a month ago, valid for 6 days

Stockport, Cheshire SK2 5JF, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The Customer Insights Manager position offers a salary of up to £70,000 and is based in Stockport with a hybrid working model.
The role involves conducting research to provide insights and analysis to improve customer journeys and address pain points.
Candidates should have proven experience in delivering customer experience (CX) improvement initiatives and managing teams.
The position requires a background in mixed methods research and experience in managing change within an organization.
Interested applicants can apply by sending their CV to Daniel Abbasi via the provided link.

Customer Insights Manager

Up to £70,000

Stockport (Hybrid)

Harnham are partnering with a leading financial services business currently hiring for a Customer Insights Manager to help build out a brand new function within the business, with the overall aim of turning measurement of CX into a science.

The Role:

As a Customer Insights Manager, you will be:

Involved in research that provides insights and analysis to the wider business and supporting optimisation of customer journeys.
Analysing quantitative and qualitative data across Speech Analytics and VoC for customers.
Highlighting key customer pain points and developing reports and tracking to ensure groupwide actions to resolve them.
Define CV principles to support the development of customer experiences.
Lead and recruit a team of CX professionals.

Skills & Experience:

Proven experience in delivering CX improvement initiatives.
Mixed methods research experience.
Experience managing change.
Managing/mentoring teams.

How to Apply

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