About The RoleTeam – Direct to Business Lead Generation Working Pattern - Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:

Passionate about developing others
Excellent performance coaching experience
Good communication and organisational skills

What this role is all about:As the Direct to Business Lead Generation Team Manager, you'll lead a dynamic team of 12-14 telemarketing agents. Their main role is to generate leads for healthcare consultants to provide quotes for private medical insurance policies.? Your day-to-day will involve managing your team's performance, ensuring they meet their daily targets and KPIs with consistent quality. You'll be coaching, motivating and inspiring your team members daily, helping them achieve their personal development and career goals. Additionally, you'll handle all aspects of team management, including absence management, creating and delivering team briefs, disciplinaries, and one-to-one appraisals.Key Actions

Facilitate change and promote ongoing improvement within the department
Coach team members to reach their full potential and support with their development areas
Lead the team to meet and exceed agreed KPIs
Ensure we hit every goal with excellence
Support with the recruitment of new team members.
Keep track of timekeeping and manage sickness efficiently
Hold one-on-one performance reviews to identify growth areas
Perform call observations and offer constructive feedback
Create, lead and document productive team meetings
Help to shape and deliver the department's strategic plan

What do you need to thrive?

Excellent communication
Experience in leading a team within a contact centre environment
The ability to adapt and to drive your team through change management in a positive way
Experience of working toward and exceeding monthly sales targets

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyWe're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024!Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait.Diversity & InclusionWe’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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