- Attention to detail
- Ability to prioritise
- Strong organisational skills
- Find more efficient ways of working through identifying efficiencies, improved workflows, and systems.
- Identify gaps, risks and opportunities by monitoring and analysing reports and systems to highlight key areas of improvement to positively impact quality and conversion rates across all areas of the channel and provide any necessary MI to back up suggestions.
- Assist with the lead allocation model to ensure the correct lead types are allocated to the highest converters to maximise revenue.
- Establish and maintain strong relationships across all teams and all levels.
- General sales support function against a set of targets, resulting in improved quality, higher sat/quote rates, and higher conversion rates through using the systems in place, monitoring reports, and highlighting any quality concerns resulting in higher conversion rates. Ensure systems are up to date with feedback, lead creation, and lead sources to ensure reports and commissions can be completed and paid correctly.
- Reactive ad hoc support requests to a high standard.
- Be a systems expert (Quick Quote, Lucid, Salesforce, Sales Hub, iThrive, MS Forms, Teams, SharePoint etc) and be the point of contact for all queries and questions, to also deliver communication to the channel with tips and expertise on how best to use the systems and deliver messages about updates or system issues etc.
- Complete weekly enrichment and pipeline reports & monthly modules reports to aid performance management conversations. Also own audit processes.
- Support the Business Get Business lead referral process to drive more leads from existing customers by completing the validation process to confirm eligibility for fulfilment of vouchers.
- Working alone and as part of a team to ensure the quality standards of the company and channel are being met.
- Maximising productivity and results by effectively managing time, projects, and daily tasks.
- Ability to identify gaps, risks, and opportunities within the channel.
- Maintain knowledge, skills, and personal performance to the required standards.
- Driven and committed to personal growth and development.
- Motivated with a drive to assist with the delivery of the sales targets and outstanding customer outcomes.
- Strong system/technology skills especially with Microsoft.
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.