About The RoleTeam – Member Servicing/Vitality ProgrammeTop 3 skills needed for this role:

Adaptability: Thrive in fast-paced, changing environments.
Tech Savvy: Good understanding of recent technology.
Communication: Excellent verbal and written skills.

What this role is all about:As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover. You will be offered opportunities to train to support multi functions of our Vitality Member Servicing Team, which could include our Social Media team or technical support team.Key Actions

Respond to customer inquiries and complaints via Vitality’s social media channels, telephony, and email in a timely and professional manner
Provide accurate information about products and services, addressing customer needs and concerns effectively.
Maintain a positive and empathetic attitude towards customers at all times
Document and track customer interactions, ensuring all issues are resolved promptly
Collaborate with other departments to resolve complex customer issues
Stay updated on product knowledge and company policies to provide accurate information to customers
Identify and escalate priority issues to the appropriate team members
Participate in training sessions to improve service skills and product knowledge.
Listen well, communicate clearly, and provide customers with a friendly, helpful service
Share knowledge and play your part in meeting team targets
Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed

What do you need to thrive?

Previous experience working within a Customer Service or Administration role
Enjoy fast-paced environments where processes change frequently so as a business we stay ahead
Strong attention to detail is essential
The ability to actively listen and question around our members’ needs to effectively find solutions in a timely manner
A good understanding of recent technology to help provide technical support for our members
Excellent verbal and written communication skills
Time management – working effectively towards targets
Passionate about delivering the highest level of customer service to our members
Adaptable, independent, and positive towards change

So, what’s in it for you?

Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will:

Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyVitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices – a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.If you have any questions, please contact: .Find out why people love being part of the Vitality Team''

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