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- Salary up to £35,000
- Competitive pension scheme
- 20 days holidays + Bank Holidays
- Training and development opportunities available
- Experience working within a Transport / Distribution environment is preferred
- Recent UK Road Haulage operational experience is preferred as is a good understanding of other modes of freight transport preferred.
- Microsoft PowerPoint and Excel skills are Essential
- Excellent telephone manner
- Answering calls and liaising with customers chasing bookings, delivery times and dealing with queries.
- Liaising with other pallet network depots to chase ETAs.
- Working with the Operations team to ensure that customers’ deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
- Managing customer claims and paperwork.
- Managing and updating internal and pallet network databases accurately.
- Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
- Working with accounts to set up new businesses onto our internal system and the booking portal.
- Providing excellent customer service and developing strong relationships with both our customers’ and suppliers.
