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Temporary Customer Carecall Officer

Page Personnel Secretarial & Business Support
Posted 2 days ago, valid for 11 days
Location

Stockport, Cheshire SK2 5JF, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The organization is seeking a Temporary Customer Carecall Officer to provide high-quality customer service in Stockport for a mid-sized charity.
  • Candidates should have proven customer support experience and strong phone handling skills, along with a full UK driving license.
  • The role involves managing incoming calls, assessing customer needs, and providing accurate information, while also assisting individuals in their homes who may have had a fall.
  • The position requires flexibility for various shifts throughout the week and is subject to a satisfactory DBS check.
  • The salary is competitive, with opportunities for professional development and potential for a temp-to-perm transition.

We are seeking a Temporary Customer Carecall Officer who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.

Client Details

This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.

Description

As a Temporary Customer Carecall Officer you will be:

  • Manage incoming calls and customer service enquiries.
  • Identify and assess customer's needs to achieve satisfaction.
  • Provide accurate information using the right methods/tools.
  • Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
  • Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.

Profile

A successful Temporary Customer Carecall officer should have:

  • Proven customer support experience or experience as a client service representative.
  • Strong phone handling skills and active listening abilities.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • The ability to multi-task, prioritise, and manage time effectively.
  • Will hold a full UK driving licence (essential) but don't need access to your own car
  • Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis

*Please note employment is subject to a satisfactory DBS check*

*Please note this role is a full time, office based role*

Job Offer

In return, our client can offer:

  • Competitive salary
  • Immediate start date
  • Temp to perm opportunity
  • Great career opportunities
  • Convenient location in Stockport.
  • Professional development opportunities.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.