Back to search
-
- Experience in collections at a supervisory / senior collections or credit control level is essential
- You must have a background in either lending, mortgage collections or financial services
- Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies.
- Supervising a small team: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met.
- Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations.
- Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively.
- Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders.
- Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met.
