- Being analytical
- Data management/analysis experience.Â
- SQL KnowledgeÂ
- Monitor Dialler performance against agreed targets and proactively alter strategy in real-time to improve performance or respond to events.
- Analyse data performance to help shape future strategies
- Work alongside Operational Teams to build an outbound strategy of increasing performance.
- Drive increase sales, retention and conversion levels productively through Dialler system and associated tools and software
- Proactively manage outbound campaigns and their throughput to inbound conversion or retention.
- Strong interpersonal, reporting and analytical skillsÂ
- Fully understand and work towards all OFCOM guidelines to ensure compliance
- Produce regular communication and update to the Director, Customer Retention, Head of Customer Retention, Ops Managers and Team Manager Population and the respective roles in D2C Sales
- Build, manage day to day dialler initiatives for Sales/Retention
- Strong Mathematical, analytical, communication and organisational skills.
- MS Office Suite
- Ideally 2 years experience in data management/analysis.
- Outbound Dialler systems – Expert/Advanced
- SQL - Expert
- Acting with integrity and due skill, care and diligence at all times.
- Ensuring that customers are treated fairly at all times
- Ensuring that communications via any medium meet the principle of 'clear, fair and not misleading'
- Undertaking relevant internally arranged training on systems, processes and regulatory requirements relevant to your role
- Identifying and escalating (through your line manager) risks that impact the business, customers or other third parties
- Reporting (through your line manager) any issues and/or system/process failures that may impact on service to customers
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a reasonable salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.