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We are seeking an experienced and dynamic Trade Counter Operations Manager to join our growing team in the luxury retail sector.
If you have a passion for high-end retail, possess exceptional leadership skills, and have a keen eye for luxury aesthetics, this is the role for you. You will oversee day-to-day operations at our trade counter, ensuring outstanding service and operational excellence while managing client engagement and performance analysis.
Key Responsibilities:
- Lead and manage the operations of the trade counter, ensuring a seamless and efficient service for our clients.
- Use your expertise to analyze performance and drive improvements.
- Engage with high-end clients, delivering exceptional customer service that aligns with the brands luxury values.
- Maintain a strong understanding of market trends and customer preferences within the luxury retail sector.
- Ensure the trade counter is visually appealing, upholding the companys high aesthetic standards.
- Train, mentor, and manage a team to foster a positive, collaborative working environment.
- Monitor stock levels and inventory to ensure efficient replenishment and availability.
- Provide regular reports on trade counter performance, including sales, customer feedback, and operational KPIs.
Key Skills & Experience:
- Proven experience in operations management within the high-end retail industry.
- Strong leadership abilities and a track record of managing and motivating teams.
- Exceptional communication skills, both verbal and written.
- A sharp eye for luxury aesthetics and attention to detail.
- Solid market awareness and the ability to adapt to changing customer needs.
- Strong analytical skills with the ability to assess performance metrics and drive improvements.
- A passion for delivering exceptional client engagement and building lasting relationships.
Benefits:
A Competitive salary starting at £50,000
Being part of a friendly and creative team
Opportunities for career development
Life Assurance
Health cash plan
