Service Manager

Have you ever wanted to step into a leadership role where you can truly shape the future of a growing service department?

We are working with a well-established, growing company in the power solutions industry, looking for a Service Manager to take ownership of service operations, manage a team of engineers, and drive process improvements. If youre a technical leader with a passion for customer service and operational excellence, this could be the perfect next step in your career.

About the Company

This company has been at the forefront of power solutions, diesel generator installation, and maintenance for several decades. They are a trusted name in industrial, commercial, and critical infrastructure sectors, providing essential backup power solutions to keep businesses running smoothly.

With a strong period of growth and investment, this is an exciting time to join. The company is expanding its service division and investing in its people, processes, and technology.

They have successfully delivered high-profile projects, including:

• Critical power solutions for hospitals and healthcare facilities.
• Backup power installations for data centres and telecommunications networks.
• Custom generator systems for large industrial and public sector sites.

This is a company where your expertise and leadership will be valued, offering stability, career progression, and the opportunity to make a real impact.

The Role

A fantastic opportunity has arisen for a Service Manager to take ownership of service operations, manage a team of engineers, and drive process improvements.

You will be responsible for:

• Overseeing the day-to-day service operations, ensuring high standards of maintenance, installation, and customer support.
• Leading and managing a team of field service engineers, ensuring efficiency, performance, and ongoing training.
• Providing technical expertisethis is a hands-on role, so you will still be involved in troubleshooting, diagnostics, and repairs when required.
• Conducting site surveys and preparing quotations for service contracts, ensuring customer needs are met with high-quality solutions.
• Implementing service process improvements to enhance operational efficiency, reduce downtime, and increase customer satisfaction.
• Working closely with clients and internal teams to ensure seamless service delivery and long-term business growth.

This is an exciting leadership opportunity that will suit a proactive and technically skilled individual looking to step up into a key managerial role within a growing company.

Knowledge, Skills & Abilities

• Proven experience as a Service Manager, Field Service Manager, or Senior Service Engineer within the diesel generator, power generation, or industrial equipment sectors.
• Strong leadership and team management skills with experience mentoring and developing engineers.
• Hands-on technical expertise in diesel generators, control panels, and power systemsability to diagnose and troubleshoot faults.
• Excellent customer-facing skills with the ability to build and maintain strong relationships.
• Strong organisation and problem-solving abilities to manage service schedules, urgent repairs, and ongoing maintenance contracts.
• Experience conducting site surveys and preparing service quotations is highly desirable.
• IT proficiencyknowledge of Microsoft Office and service management software is an advantage.

Schedule & Work Environment

• Full-time, Monday Friday (structured working hours for a great work-life balance).
• Monday-Thursday: 08:30 17:00 | Friday: 08:30 14:30.
• Site-based in Stockport, with some travel to customer locations.

Rewards & Benefits

• Competitive salary (negotiable based on experience)
• Company vehicle provided
• Structured career progression opportunities step into senior leadership as the company grows
• A stable and well-established company offering long-term job security
• The chance to lead and make an impactyoull have real influence over the service division and its future direction
• Pension Scheme
• Overtime - Out of normal working hours time and a half | Sundays double time | bank Holidays double time and a day in lieu

What Happens Next?

Interested in this role? Heres what happens next

If we think youre a great fit for this role, well be in touch in the next couple of days.

Thank you for taking the time to read about this opportunity. We look forward to hearing from you,

Team GPW

**If youve already been contacted by our team, please return their call or message them to arrange a time to discuss further**

Job Ref:E114407

Job title:Service Manager

Location:Stockport