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6 Months Fixed Term Contract, Part Time (30 hours per week)
An opportunity is now available for a House Manager (Leasehold) covering one of our leasehold schemes in South Manchester.
Are you passionate about delivering outstanding services for customers?
Are you looking for a new challenge?
Do you like to make a difference?
If this sounds like you, this could be your perfect role.
We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.
As a House Manager you will:
- Deliver outstanding customer experience.
- Respond to resident queries and feedback in a timely manner.
- Take ownership of service provision to resolve problems first time.
- Deliver housing management advice and support in relation to empty properties, complaints and anti-social behaviour.
- Undertake compliance activity in line with Fire Safety and Health and Safety regulations.
- Deliver a responsive and sensitive service to vulnerable residents making referrals as required.
- Support residents to develop their IT skills and knowledge
- Create external partnerships to assist in maintaining the independence of residents and prevent social isolation.
So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?
Our Team
We are a close-knit neighbourhood team who are all passionate about delivering outstanding services to our customers. We’re led by Rachel our Regional Neighbourhood Manager and as well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun!
About You
Ideally, we’re looking for someone who:
- Has experience in a similar role.
- Is a great communicator and can develop strong partnerships internally and externally.
- Has experience of delivering exceptional customer service.
- Is responsive to the individual needs of residents.
- Enjoys using technology and digital & data solutions.
- Is adaptable and embraces change.
If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
And the benefits of working for us?
We work in a hybrid, agile way, you work where you need to as long as our customers are put first. You’ll also have a degree of flexibility, so you can attend to the important things in life. Whether that’s a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible.
We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you an enhanced 5% employer contribution pension scheme and a great recognition scheme too.
We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home.
Why don’t you visit our careers site to find out more about us, the role and what we can offer you.
We reserve the right to bring the closing date forward should we get enough quality applications.
You may have seen or heard of the exciting news that we have recently joined Sanctuary Housing as a subsidiary. Sanctuary are one of the largest housing associations in the country and like Johnnie Johnson has been in operation for over 50 years and have over 120,000 homes.
We have introduced a condensed 4.5 day working week for colleagues, which means our offices close, and we finish working at 1pm on a Friday. This way of working has been endorsed by Sanctuary and will continue until we are fully integrated into their organisation.
