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We are seeking an Out of Hours Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.
Client Details
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Description
As an Out of Hours Call Handler you will be:
- Manage incoming calls and customer service enquiries.
- Identify and assess customer's needs to achieve satisfaction.
- Provide accurate information using the right methods/tools.
- Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
- Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
Profile
A successful Out of Hours Call Handler should have:
- Proven customer support experience or experience as a client service representative.
- Strong phone handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- The ability to multi-task, prioritise, and manage time effectively.
- Will hold a full UK driving licence (essential) but don't need access to your own car
- Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis
*Please note employment is subject to a satisfactory DBS check*
*Please note this role is a full time, office based role*
Job Offer
In return, our client can offer:
- Competitive salary
- Immediate start date
- Temp to perm opportunity
- Great career opportunities
- Convenient location in Stockport.
- Professional development opportunities.
