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Administrator
Imperial Recruitment Group are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Administrator on a permanent basis.
Salary: £25,050 - £26,500 per annum
Contract Type: Permanent
Location: Stockton-on-Tees
Hours: Full Time
Job Purpose
The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.
Responsibilities:
- To support with the order processing of all products within our portfolio.
- Key contact for business partners in the sales regions, dealing with emails and telephone calls.
- Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
- Manage the order process from placement to invoicing, resolving queries at each step of the process.
- Manage the order book for the regions including advising business partners of any delays to the process. Liaising with factories and suppliers ensuring customer service excellence.
- Support Finance to ensure business partner payment / credit terms are adhered to.
- Archive and invoice of orders.
- Coordinate shipments to business partners in a timely and cost-effective manner.
- To ensure any aftersales service is delivered to the highest standards.
- Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
- Liaise with other BDD departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
- Manage time and workload effectively to ensure the highest standards of service.
- Carry out any other reasonable duties requested by management.
Essentials:
- Demonstrable experience of administration and/or customer service experience
- Demonstrable experience of sales order processing
- Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
- Customer Service qualification or similar experience
- Excellent written and verbal communication and interpersonal skills
For more information on this opportunity please feel free to contact Imperial Recruitment Group.
