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Jackon Hogg are dlieghted to be working with a company based in Middlesbrough on the position of credit controller.
We are looking for someone who is wanting to work in our busy credit control office. Someone who is driven, customer focused and business knowledgeable with a good telephone manner.
The successful candidate will be part of a friendly and dynamic credit control team, to help themselves and the business grow.
Purpose of Role:
- To be responsible for the day to day cash receivables management, ensuring daily receipts are swiftly and
- accurately posted, allocated and recorded.
- Maintain support to sales and update on paymens received into bank account throughout the day
- Ensure that customer queries regarding cash receipts are promptly recorded and either acted upon or
- passed out for resolution, keeping the customer advised of progress with clear communications.
- Maintain the transactional integrity of sales ledger accounts, including the timely and accurate resolution
- of unallocated cash
- Safeguard the transactional integrity of individual accounts whilst minimising levels of unallocated receipts.
- Reports to the Credit Control Team Leader & ultimately accountable to the Credit Manager
Key Responsibilities: (may include some or all of the following)
- Download daily cash sheets and post daily cash batches - validating and reconciling batches to ensure no receipts are missed
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Detail duplicate/unallocated cash items on the customer account
- Complete refund requests as applicable - validating all information and escalating to Credit manager for approval/sign off
- Update Discount spreadsheet daily & reconcile at month-end for reporting and posting
- Post Debit notes to relevant accounts - passing across to Credit Controller & Query Resolution Assistant for logging and follow up
- Contribute to the smooth running of the department and team by ensuring any problems or issues are brought to the attention of the Team Leader and Manager and offering suggestions and ideas for improvement
- Assist in other areas as required
