Transport Admin / Customer Service

Irlam Associates

Posted 3 days ago, valid for 7 days

Stockton-On-Tees, Durham TS21 1EB, England

£20,000 - £24,000 per annum

Full Time

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Providing excellent customer service to drivers, customers and suppliers
Processing and management of incoming queries
Communication with internal and external contacts

Transport Admin / Customer Service Stockton on Tees£31.5k Temp-Perm Irlam Associates are pleased to support our client, a very well-established, global Pallet Network operator, working on behalf of a world renowned 3PL across some brilliant logistics contracts out of their depot near Stockton on Tees, and we are delighted to support in their search for a Transport Admin & Customer Service Advisor to join the team. You will be charged with coordination of transport office activities across your shift, playing a key role in providing assistance and support for the depot’s operations in the efficient running & support of the Transport and Admin departments, ensuring an efficient and effective service. Problem solving and customer service alongside data input forms the basis of this role. Monday – Friday 8am – 6pm+ Every other Saturday Key Responsibilities:

Providing excellent customer service to drivers, customers and suppliers
Processing and management of incoming queries, via email and phone
Ensuring requests for information, delivery discrepancies and claims are dealt with
Goods receipt processing, liaising with suppliers re any identified discrepancies
Generate and proof check Goods received reports
Develop and maintain relationships with internal teams
Resolving delivery discrepancies and issuing customer credits and returns and dealing with any customer or driver complaints & queries
Deal with any driver or vehicle claims procedures
Communication with internal and external contacts regarding supply, credit and deliveries etc.

Key Skills:

Experience working in a customer service led & administrative role.
Ability to be organised to prioritise workload
Excellent communication skills
Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
Ability to work under pressure and be flexible in their approach

This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth bringing additional development opportunities for the right person.

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