2nd Line Support

Imperial Recruitment Group are delighted to announce that we are working in partnership with an exciting Teesside based business who are recruiting for an IT engineer on a Permanent basis.

Salary: Up to 32,000 per annum

Contract Type: Permanent

Location: Teesside (Hybrid working)

Hours: Full Time

Job Purpose

The ideal candidate will have experience troubleshooting and resolving technical issues, working with a wide range of hardware and software systems, and assisting with IT projects. The Level 2 IT Engineer will work closely with the IT team to ensure smooth daily operations, resolve complex technical issues, and contribute to overall system improvements.

Responsibilities:

• Provide advanced technical support for hardware, software, networking, and system-related issues.
• Troubleshoot and resolve escalated issues from Level 1 support team within specified service level agreements (SLAs).
• Manage and maintain IT systems, including servers, desktops, laptops, and mobile devices.
• Assist with the deployment, configuration, and maintenance of hardware and software.
• Perform system updates, patch management, and security audits.
• Monitor network and system performance, ensuring uptime and reliability.
• Document issues, resolutions, and configurations in the IT ticketing system.
• Assist with IT projects and implementations, such as new system setups, upgrades, and migrations.
• Provide user training and technical assistance for internal staff.
• Ensure compliance with internal policies, security protocols, and industry standards.
• Collaborate with vendors and external support providers for escalated issues.
• Participate in the creation and maintenance of IT documentation and knowledge base.
• Assist with backup and disaster recovery planning and testing.
• Proactively identify areas for system optimization and process improvements.

Experience:

• Proven experience in a 2nd Line IT Support role or similar.
• Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
• Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking.
• Experience with virtualization technologies (e.g., Hyper-V, VMware).
• Solid understanding of Active Directory, Group Policy, and Windows Server environments.
• Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
• Excellent troubleshooting skills with a focus on delivering timely solutions.
• Strong customer service orientation and excellent communication skills.
• Ability to manage and prioritize multiple support requests.

For more information on this opportunity please feel free to contact Imperial Recruitment Group.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.