Underwriting Manager

Position: Underwriting ManagerLocation: County Durham - Fully Office Based

Job Purpose:

We are seeking a dynamic and experienced Underwriting Manager to lead our client's underwriting department. This role involves managing the day-to-day operations, prioritising and delegating workloads, and providing exceptional support and guidance to the team to ensure outstanding customer service.

Key Responsibilities:

• Provide technical assistance and support to the team.
• Oversee daily management of the team, ensuring effective workload distribution to enhance customer experience.
• Assist in training team members and support their development plans.
• Motivate and develop staff to achieve agreed targets.
• Communicate results and ensure alignment with pre-agreed targets.
• Delegate and prioritise departmental workload effectively.
• Implement business transfers in line with company strategy.
• Conduct monthly one-on-one meetings with team members to enhance performance and productivity.
• Perform underwriting audits and complete risk-related reports.
• Build and maintain relationships with insurers and key industry contacts.
• Review QA data and provide solutions to minimise risks and improve team performance.
• Stay informed about market trends and competitors to drive business performance.
• Manage new and updated protocols, ensuring compliance.
• Understand and drive improvements in loss ratio and scheme performance.
• Ensure underwriting guidance and staff understanding are up to date with insurer requirements.
• Assist in recruiting, training, and developing new staff.
• Handle and log complaints, managing escalated issues as per company procedures.
• Keep team members informed about product and procedure changes and company standards.

Qualifications:

• Proven experience in underwriting management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain professional relationships.
• Strong analytical and problem-solving skills.
• Knowledge of market trends and competitor analysis.

How to Apply:

Please submit your CV and a cover letter.