Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.

Job Description, Hours and Person Spec.

Monday – Friday 8.45 – 5.30 (1hr for lunch)

£25k – depending on the person, would look at going to £26k for someone with experience
Must drive !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT skills (Microsoft Office, Outlook, database management, CRM’s)
Problem solving skills
Personable
Office based only

Duties and Responsibilities

Processing contracts and finance documents
Speaking to customers and obtaining proof of ID and address
Answering customer queries and manging the telephones (answering customer calls / transferring people)
Using multiple systems
Looking after in life customer queries
Chasing suppliers for updates and information / data
Telephone based - ability to handle high call volumes and liaising with finance companies
Guiding customers through their document signing journey
Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time)
Ability to handle difficult customers – example: if a delivery fails customers can be left with no transport

Customer Service

Monday – Friday
8.45 – 5.30 (1hr for lunch)
Gym membership
28 holidays (inc bank holiday)
Must be able to drive and have nom more than 6pts on licence.

Key qualities:

High attention to detail
Robust
Ability to use outlook and multiple web-based system at one time
Ability to multi-task
Work under pressure