As a Technical Advisor, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel.
Key Responsibilities:
- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries and troubleshooting.
- Installation Support: Guide customers through installation processes, ensuring seamless integration and satisfaction.
- Customer Engagement: Build strong relationships with clients, offering proactive support and exceeding their expectations.
- Travel Requirements: Flexibility to travel to customer sites, occasionally outside of the UK, to deliver hands-on technical assistance.
Requirements:
- Engineering Background: A solid educational background in engineering is essential to grasp technical complexities.
- Customer-Centric Approach: Strong interpersonal skills and a customer-first mentality to deliver exceptional service.
- UK Driving Licence: Full, valid UK driving licence required for travel to customer locations.
- Flexibility: Ability to adapt to varying customer needs and travel requirements.
- Continuous Improvement: Eagerness to learn and grow within the company, taking advantage of our extensive training and progression opportunities.
Back to searchTechnical Advisor
SF Recruitment (Leicester)
Posted 2 days ago, valid for a month
Stoke-On-Trent, Staffordshire ST41AA, England
£30,000 per annum
Full Time
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The position of Technical Advisor is crucial for delivering expert support on product knowledge and installations.
- Candidates should have a strong engineering background and at least 3 years of relevant experience.
- The role requires a full, valid UK driving licence and the flexibility to travel internationally for customer engagements.
- The salary for this position is competitive and reflective of experience, with opportunities for continuous improvement and training.
- Successful applicants will focus on building customer relationships and providing exceptional service through both remote and on-site support.
