As a Technical Advisor, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel.
Key Responsibilities:
- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries and troubleshooting.
- Installation Support: Guide customers through installation processes, ensuring seamless integration and satisfaction.
- Customer Engagement: Build strong relationships with clients, offering proactive support and exceeding their expectations.
- Travel Requirements: Flexibility to travel to customer sites, occasionally outside of the UK, to deliver hands-on technical assistance.
Requirements:
- Engineering Background: A solid educational background in engineering is essential to grasp technical complexities.
- Customer-Centric Approach: Strong interpersonal skills and a customer-first mentality to deliver exceptional service.
- UK Driving Licence: Full, valid UK driving licence required for travel to customer locations.
- Flexibility: Ability to adapt to varying customer needs and travel requirements.
- Continuous Improvement: Eagerness to learn and grow within the company, taking advantage of our extensive training and progression opportunities.
Back to searchTechnical Advisor
SF Recruitment
Posted 4 days ago, valid for 22 days
Stoke-On-Trent, Staffordshire ST41AA, England
£27,000 - £30,000 per annum
Full Time
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Sonic Summary
- The Technical Advisor role requires a solid engineering background and a customer-centric approach to provide expert support on product knowledge and installations.
- This hybrid position involves remote assistance and on-site visits to customer locations, including occasional international travel.
- Key responsibilities include becoming a product expert, guiding customers through installation processes, and building strong client relationships.
- Candidates must possess a full, valid UK driving licence and demonstrate flexibility in adapting to varying customer needs and travel requirements.
- The role offers a salary range of £35,000 to £45,000 and requires at least 3 years of relevant experience.
