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About the Role:
As an IT Infrastructure Support Technician, you will play a key role in supporting system users and maintaining IT infrastructure at our Stoke-On-Trent site and users across the UK remotely. Reporting to the IT Support Manager, you will assist with computer support, troubleshooting, and IT maintenance, from initial customer requests to final resolution. Your expertise will help resolve hardware, networking, operating systems, and application issues while effectively communicating technical solutions to non-technical users.
Key Responsibilities:
* Provide 1st line technical support, monitoring and prioritising user requests via our IT helpdesk system, ensuring tickets are assigned, responded to, and resolved within SLAs.
* Diagnose and repair software and hardware issues, as well as perform upgrades.
* Monitor alerts and act as the first response, escalating issues as required.
* Maintain and monitor backup systems across the business.
* Assist in the installation and configuration of servers, networking infrastructure, and other IT equipment.
* Build, rebuild, and configure computers, tablets, and mobile phones.
* Configure and manage telephony systems.
* Provide Office 365 support.
* Collaborate with the broader IT team, including Infrastructure, Software, and Security teams, when required.
Your Profile:
To succeed in this role, you should have:
* Proven experience as an IT Infrastructure Support Technician, supporting a large and growing business.
* Strong knowledge of Windows 7, 10, and 11 Operating Systems, including installation, configuration, and troubleshooting.
* Experience with Microsoft Office 365 support.
* Excellent communication and problem-solving skills.
* A full UK driving licence and a willingness to travel to sites across the UK.
Desirable (but not essential) skills:
* Familiarity with Windows Server, including Active Directory.
* Knowledge of Linux, VMware, and backup systems (training will be provided if required).
What We Offer:
In addition to a competitive salary, you will enjoy a range of benefits and the opportunity to build a long-term career with one of the industry's leading employers.
* Discounted rate on a range of company products.
* Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
* Confidential 24/7 wellbeing support.
* Cycle to Work Scheme.
* Funded learning and career development opportunities.
* Company provided Life Assurance policy.
* Free on site Parking
* A times 2 contribution pension scheme up to 10%
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
