Key Account Manager - Ecommerce

The E-Commerce division is looking for an experienced Key Accounts Manager to manage online retail clients in the sustainable household products market, driving sales growth and strengthening market presence. The ideal candidate will have expertise in e-commerce trends, customer relationship management, and data-driven sales strategies to maximise profitability.

Client Details

My client is a market leader in the design, development, and distribution of high-quality homewares and electrical appliances. With decades of experience, it partners with some of the most recognised brands in the industry, as well as fostering innovative, own-label product lines. Renowned for combining trend-led designs with functionality, the organisation has a strong presence across both traditional retail and e-commerce channels, delivering exceptional products to millions of customers. Its culture emphasises innovation, customer satisfaction, and fostering strong, lasting relationships with clients and suppliers alike

Description

• Work closely with the e-Commerce Directors to achieve agreed sales, margin, and performance KPIs.
• Develop and maintain strong, influential partnerships with customers.
• Take full ownership of the P&L for each account.
• Create, manage, and maintain detailed forecasts at the line-item level across all customers.
• Lead customer range review meetings to grow product listings and increase market share in line with agreed objectives.
• Negotiate effectively with customers, ensuring mutually beneficial outcomes for the company and its retail partners.
• Utilise data to identify sales opportunities and drive business efficiencies.
• Capitalise on commercial opportunities to enhance business growth.
• Collaborate with the e-Commerce Content team to ensure customers have best-in-class, optimised content across all products.
• Plan, manage, and maintain customer promotional schedules.
• Present with authority to both internal and external senior stakeholders and peers.
• Work cross-functionally as the representative of your customer base to drive positive change.
• Develop expertise in the company's brands and product ranges.
• Become an expert in your assigned retailers' market.
• Maximise product visibility, ranking, and sales velocity online through the E-Commerce 'flywheel' strategy.

Profile

A successful 'Key Account Manager - E-commerce' should have:

• Results-driven attitude; a self-starter who thinks independently and contributes effectively both individually and as part of a team.
• Strong verbal and written communication skills with the ability to convey ideas clearly.
• Keen attention to detail.
• Proactive and resourceful in problem-solving, decision-making, and achieving goals.
• Takes ownership of results, follows through on commitments, assumes responsibility, and consistently produces high-quality work.
• Capable of thriving in a fast-paced, results-oriented environment.
• Strong work ethic and an effective team player.

Job Offer

• A competitive salary in the range of £42,500 - £45,000 per annum.
• Additional pay including bonus scheme and commission pay.
• Benefits such as additional leave, company car, employee discount, and on-site parking.
• A supportive and inclusive company culture.