Call Centre Complaints Handler

Uniting People

Posted 3 days ago, valid for 22 days

Stoke-On-Trent, Staffordshire ST41AA, England

£24,570 per annum

Full Time

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Sonic Summary

The Complaints Handler position is a full-time and permanent role offering a salary of £24,570.
The role involves responding to customer complaints and third-party communications via email, letter, and phone call.
Candidates should have relevant experience in handling complaints and a Grade C/4 or higher in GCSE English.
The successful applicant will need to be a confident decision maker with a strong understanding of clients, processes, and regulatory requirements.
Key responsibilities include accurately recording complaints, managing workload, writing clear responses, and conducting comprehensive investigations.

Complaints Handler

Full Time and Permanent

£24,570

Office Hours

You will play an integral role within the complaints team, responding to both customer complaints and third-party communications received by email, letter, and phone call. You will be a confident decision maker and have a comprehensive understanding of the clients, the processes, industry compliance and regulatory requirements.

We are looking for you to have relevant experience handling complaints, Grade C/4 or higher in GCSE English and be self motivated.

Responsibilities:

- Accurately recording all customer complaints

- Managing own workload/time

- Write clear and concise complaint responses

- Complete comprehensive investigations

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Call Centre Complaints Handler

Customer Service

Recruitment Consultant

Part Time Call Handler