- Managing and maintaining the aged debt report, ensuring overdue accounts are followed up promptly
- Chasing outstanding payments via phone, email, and written communication, escalating issues when necessary
- Investigating and resolving payment disputes by liaising with internal teams and customers
- Conducting credit checks on new and existing clients, setting appropriate credit limits
- Allocating and reconciling payments against invoices, ensuring accuracy in financial records
- Producing and analysing credit control reports to monitor trends and improve processes
- Previous experience in credit control is essential
- Confident in speaking with customers to resolve outstanding payments
- Strong negotiation and problem-solving skills
- Detail-oriented with strong organisational abilities
- Comfortable working in an office-based environment as part of a friendly team