Administration/Complaints Handler

Uniting People

Posted 8 hours ago, valid for 17 days

Stoke-On-Trent, Staffordshire ST41AA, England

£24,570 per annum

Full Time

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Sonic Summary

The position is for a full-time Complaints Handler focused on emails and letters, offering a salary of £24,570.
This role involves responding to customer complaints and third-party communications via various channels.
Candidates should have relevant experience in handling complaints and a Grade C/4 or higher in GCSE English.
The responsibilities include accurately recording complaints, managing one's workload, and writing clear responses.
Self-motivation and a strong understanding of industry compliance and regulatory requirements are essential for this role.

Complaints Handler - Emails/Letters

Full Time and Permanent

24,570

Office Hours

You will play an integral role within the complaints team, responding to both customer complaints and third-party communications received by email, letter, and phone call. You will be a confident decision maker and have a comprehensive understanding of the clients, the processes, industry compliance and regulatory requirements.

We are looking for you to have relevant experience handling complaints, Grade C/4 or higher in GCSE English and be self motivated.

Responsibilities:

- Accurately recording all customer complaints

- Managing own workload/time

- Write clear and concise complaint responses

- Complete comprehensive investigations

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