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Chinese Language Customer Service Advisor (Night Shift)

bet365
Posted 12 days ago, valid for 6 days
Location

Stoke-On-Trent, Staffordshire ST9 0ET, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Company is seeking a Chinese Language Customer Service Advisor to join their Asian Customer Service team in Stoke-on-Trent.
  • Candidates must be fluent in Mandarin and possess excellent written Chinese communication skills, with a salary of £25,000 per year.
  • The role requires candidates to work nights on a 7 on 7 off basis, and includes the option for hybrid working with up to three shifts from home.
  • Applicants should have a passion for delivering outstanding customer service and possess good verbal and written communication skills in English.
  • The closing date for applications is 25/12/2024, and candidates must provide proof of eligibility to work in the UK.

As a Chinese Language Customer Service Advisor you will join the Asian Customer Service team to support the Company’s operation at our offices based in Stoke-on-Trent.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

Candidates must be prepared to work nights on a 7 on 7 off basis.

The role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three shifts from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

Preferred Skills, Qualifications and Experience

  • Fluent in Mandarin with excellent written Chinese communication skills.
  • Ability to speak Cantonese is an advantage but not essential.
  • Good verbal and written communication skills in English.
  • Passion for delivering outstanding customer service.
  • Ability to problem solve.
  • Competent literacy and numeracy skills.

Main Responsibilities

  • Assisting our global customer base via Live Chat, telephone and email.
  • Supporting customers with a wide variety of account queries including payment, login, verification and bet queries.

The closing date for applications is 25/12/2024.

To apply send a copy of your CV with covering letter quoting the position reference CLCSN1124RD or click on the link to apply.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.

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