Client Service Advisor

Macildowie are seeking a Client Service Advisor for well-established law firm in Stoke-on-Trent. This role is perfect for a self-driven and resilient individual who is able to work in a pressurised environment.

The ideal candidate will have previous experience in data input, dealing with enquiries and managing multiple tasks at once.

Working Hours: 9:30am - 5:30pm (Monday to Friday).

Salary: Up to £25,000 dependant on experience.

Please note that this role is a full-time, on-site role.

KEY RESPONSIBILITIES:

• Delivery of a first class client experience
• Answering and responding to enquiries via telephone, email and our website
• Gathering the necessary information for new conveyancing enquiries to enable you to provide a cost estimate to clients and guide them through the initial stages of the conveyancing process
• Helping to maintain existing client relationships through effective communication
• Transferring of clients' records efficiently and accurately to the legal departments

REQUIRED EXPERIENCE:

• High level of accurate data input, data management and word processing skills
• Previous legal secretarial experience would be beneficial but full training will be provided
• Experience of dealing with enquires via phone, email and in person
• Ability to demonstrate close attention to detail with a high degree of accuracy
• Ability to manage multiple tasks and conflicting priorities during intensive and busy periods
• Ability to independently see tasks through to completion, within agreed timescales
• Communicating clearly, openly and effectively with authority to both clients and colleagues
• Developing and maintaining professional relationships
• Working well under pressure

BENEFITS PACKAGE:

• Starting on 20 days annual leave plus bank holidays
• Birthday holiday
• Contributory pension
• Death in service 2 x salary
• Employee Assistance Programme (EAP)
• PerkBox
• Monthly Dress for the Day
• Company flu vaccination vouchers

If you are interested in this position please apply with your most up to date CV and our consultants will give you a call to discuss the position in more depth.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.