Customer Service Advisor

Candidate Source - TEAM

Posted 21 hours ago, valid for 10 days

Stoke-On-Trent, Staffordshire ST4 8AX, England

£25,000 per annum

Full Time

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Sonic Summary

A well-established online car leasing company in the UK is seeking a Customer Service Advisor in Stoke-on-Trent.
The position offers a salary of up to £25,000 per annum, along with benefits such as a full uniform, free gym membership, and fully expensed external events.
Candidates are required to have a driving licence, access to their own vehicle, and IT skills including proficiency in Microsoft Office and CRM systems.
The role involves handling customer queries, producing finance contracts, and managing challenging conversations, requiring strong attention to detail.
Working hours are Monday to Friday from 08:45 to 17:30, and the ideal candidate should be personable and customer-focused.

A growing business that is recognised as one of the oldest and most trusted online car leasing companies in the UK is looking for a Customer Service Advisor to join the team in Stoke-on-Trent. Along with a salary of up to £25,000 per annum, you will also receive a full uniform, free gym membership and fully expensed external events. As Customer Service Advisor, your responsibilities will include:

Requesting proofs from customers
Producing and issuing finance contracts
Resolving challenges
Guiding customers through their document journey
Using multiple systems
Answering the telephone
Looking after in life queries

We’re looking for a Customer Service Advisor with:

A driving licence and access to your own vehicle
IT skills (Microsoft Office, Outlook, database management and CRM’s)
Willingness to be on the phone, speaking to customers/suppliers and dealing with challenging conversations

The ideal person will be happy on the phone, be personable and customer focused, with the ability to deal with challenging conversations on occasion, delivering difficult news and resolving issues. You will be progressing lease vehicles through the sales process, therefore attention to detail is of paramount importance. You will be working Monday-Friday, 08:45-17:30, with 1-hour for lunch. If you want to join a progressive, fast paced company with strong values then we would love to hear from you. To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

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