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Customer Service Advisor needed in Stoke on Trent, £11.50ph PAYE - Reference: 5258363
1. To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.2. To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service
1. To be responsible for answering specific and general enquiries and giving advice to membersof the public, other departments and outside agencies who contact the client on a basis ofresolution at the first point of contact where appropriate or the detailed transfer of unresolvedenquiries.2. Responsible for taking payments via all channels, including responsibility for daily balancing,making repayment arrangements, handling cash/cheque payments where appropriate, incompliance with all audit requirements3. To operate all relevant computer and support systems (e.g. Customer RelationshipManagement system, Advanced Telephony Technology and alarms) in order to support andprocess the customer enquiry.4. To operate all relevant equipment in order to support and process the customer enquiry.5. To operate all relevant manual systems/processes in order to support and process thecustomer enquiry.6. To support face to face and electronic channel enquiries i.e. Internet, text messaging whereappropriate.7. To collate information, provide statistical data and extracted reports on all services providedfrom both computer and manual sources.8. To actively contribute and seek to continuously improve the service by ensuring that allcomputer data, administrative systems, procedure manuals are maintained and kept fully upto date.
This is a Full time role on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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