Customer Service Advisor

Randstad Delivery (GBS)

Posted 4 hours ago, valid for 4 days

Stoke-On-Trent, Staffordshire ST9 0ET, England

£12 per hour

Full Time

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Sonic Summary

The role of Customer Service Advisor is a 6-12 month contract with hybrid working, requiring 2 days remote and 3 days onsite in Stoke-on-Trent.
The position offers a salary of £12 per hour for a full-time schedule of 40 hours per week, from 8:00 am to 5:30 pm.
Candidates should have previous account management experience and possess strong communication skills across various contact channels.
The role involves handling customer requests, raising credit notes, and managing payments while adhering to KPI targets.
Interested applicants can apply through Randstad, which is acting as an Employment Business for this vacancy.

Role: Customer Service Advisor

Contract: 6-12months, Hybrid working 2 remote, 3 days onsite

Salary: £12 per hour

Hours: 8:00am - 5:30pm, 40 hours per week

Location: Stoke-on-Trent

Responsibilities for this Customer Service role

Handles requests from customers in a local site/depot or branch environment
Raises manual notes for permitted scenarios and updates Manual Log
Raises credit notes adhering to the credit note request procedure
Takes payments from customers and reconciles banking for gas and equipment
Manages work within KPI / target framework to optimise customer experience and productivity
Other responsibilities included

Skills required or this for this Customer Service role

Previous Account management experience
Confident and clear communication skills across all contact channels
Capable of prioritising workload and solving problems
Able to remain focused in a busy telephone environment
Willingness to learn about industry, products, customer and agent requirements

If you are interested in this Customer Service role please click APPLY NOW where a Randstad consultant will be in contact with you if you are shortlisted

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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