Customer Service Advisor

Uniting People

Posted 2 days ago, valid for 14 days

Stoke-On-Trent, Staffordshire ST41AA, England

£24,000 - £25,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor with a salary of £25,000 plus bonuses.
Candidates should be prepared to work Monday to Friday, with one Saturday required each month.
The role involves managing a high volume of inbound and outbound calls with both new and existing customers.
Successful applicants will need to demonstrate strong listening and questioning skills while working towards targets and KPIs.
Experience in a customer service role is preferred, though specific years of experience are not mentioned.

Customer Service Advisor
25,000 + Bonus
Monday to Friday + 1 Saturday per month

We are recruiting for Customer Service Advisor's to join our clients market leading organisation. This role will be dealing with a high volume of calls with new and existing customers.

Role:

Dealing with a high volume of calls and building rapport with customers quickly.
Handling both inbound and outbound calls.
Discussing customers individual situations, fact finding and discussing the best solution for them.
Working towards targets and KPI's.
Objection handling and resolving complaints.
Demonstrate expert listening and questioning.
Support customers by providing tailored solutions to help customers moving forward.

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