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Your new company
Are you passionate about providing exceptional customer service? We are seeking a dedicated Customer Service Advisor to join our team in Stoke-on-Trent. This is an exciting opportunity to work in a dynamic environment where your skills and enthusiasm will be valued and rewarded.
Full-time roles available
Rotational shift pattern 5 from 7
Must be able to work full rota from 8am-10pm, unsocialable pay premium available
Your new role
As a Customer Service Advisor, you will be the first point of contact for our customers, handling enquiries, resolving issues, and providing information about our services. Your responsibilities will include:
- Responding to customer enquiries via phone, email, and in-person.
- Providing accurate information and resolving customer issues efficiently.
- Maintaining detailed records of customer interactions.
- Collaborating with other departments to ensure a seamless customer experience.
- Identifying opportunities to improve our services and processes.
What you'll need to succeed
- Previous experience in a customer service role, preferably within the public sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and databases.
- The ability to work under pressure and handle challenging situations with professionalism.
- A proactive and positive attitude, with a commitment to providing outstanding service
What you'll get in returnIn return for your hard work and dedication, you will receive:
- A competitive hourly rate of £12-£14, depending on experience.
- Opportunities for professional development and career progression.
- A supportive and inclusive work environment.
- Flexible working hours to help you maintain a healthy work-life balance.
- Access to a range of employee benefits, including health and wellness programs.
If you are ready to take the next step in your career and join a team that values your contributions, apply now!
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
