Customer service Advisor

4Recruitment Services

Posted 17 hours ago, valid for 16 days

Stoke-On-Trent, Staffordshire ST9 0ET, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Advisor located in Stoke on Trent, working 37 hours a week.
The role offers a salary of £11.50 per hour and requires experience in customer service operations.
Responsibilities include answering inquiries, processing payments, and operating relevant computer systems to assist customers.
The advisor will also handle both face-to-face and electronic inquiries, while maintaining accurate records and reports.
Candidates are encouraged to contribute to service improvements and ensure all systems are up to date.

Stoke on Trent– Customer service AdvisorSteel House, ST1 5SZ37 hours a week£11.50 per hour What you will be doing?

To be responsible for answering specific and general enquiries and giving advice to members

of the public, other departments and outside agencies who contact the company on a basis ofresolution at the first point of contact where appropriate or the detailed transfer of unresolvedenquiries.

Responsible for taking payments via all channels, including responsibility for daily balancing,

making repayment arrangements, handling cash/cheque payments where appropriate, incompliance with all audit requirements

To operate all relevant computer and support systems (e.g. Customer Relationship

Management system, Advanced Telephony Technology and alarms) in order to support andprocess the customer enquiry.

To operate all relevant equipment in order to support and process the customer enquiry.

To operate all relevant manual systems/processes in order to support and process the

customer enquiry.

To support face to face and electronic channel enquiries i.e. Internet, text messaging where

appropriate.

To collate information, provide statistical data and extracted reports on all services provided

from both computer and manual sources.

To actively contribute and seek to continuously improve the service by ensuring that all

computer data, administrative systems, procedure manuals are maintained and kept fully upto date.Too find out more information please contact Jude at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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