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- ? Customer Service Advisor - 12-Month Contract
- ?? Location: Stoke-on-Trent
- ?? Rate: £12.50 per hour
- ?Hours: 40 hours per week, Monday - Friday
About the RoleWe are looking for a Customer Service Advisor to join a fantastic team, providing first-class support to customers while ensuring smooth day-to-day operations. This role offers a great opportunity to develop your customer service skills in a fast-paced, client-focused environment.
Key Responsibilities
- Customer Support: Assist customers in a local branch with new accounts, pricing, orders, and general queries.
- Transactions & Payments: Process payments, reconcile banking transactions, and manage credit notes in line with company policies.
- Account Management: Calculate commission payments, track cylinder holdings, and generate Proforma invoices.
- Problem Resolution: Provide swift and effective solutions to customer inquiries, escalating issues when necessary.
- Sales & Relationship Management: Identify sales opportunities and refer them to the sales team while building strong, long-term relationships with customers and agents.
- Stock & Product Knowledge: Stay updated on products, services, and systems, assisting with stock counts and keeping customers informed about new offerings.
- Compliance & KPIs: Work within performance targets to deliver an exceptional customer experience while handling transactions securely.
What We're Looking For
- Previous experience in customer service, retail, or a similar role
- Strong communication and problem-solving skills
- Ability to manage multiple tasks in a busy environment
- Attention to detail and a proactive approach to customer needs
- Comfortable handling payments and financial transactions
If you're passionate about customer service and looking to develop your career in a supportive team, apply now!
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
