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Job Role: Customer Service AdvisorJob Location: Stoke on Trent City CouncilSalary: £14.75Working Period: Monday - Friday (working arrangements to be discussed at interview)Working Hours: 37 hours per week Assignment Period: 6+ months (temporary contract)As a preferred supplier to many local and national groups, Fox Morris Group is excited to offer a Customer Service Advisor position at Stoke on Trent City Council.Role Responsibilities:• To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries. • Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements • To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry. • To operate all relevant equipment in order to support and process the customer enquiry. • To operate all relevant manual systems/processes in order to support and process the customer enquiry. • To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate. • To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources. • To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up to date. • To report faults on computer systems and connected equipment to the appropriate company or internal Council department.Your role may also include working with:• Different councils• Advanced Telephony Technology and alarms
Benefits of working as Customer Service Advisor• Weekly pay• Flexible working hours• Opportunities to develop skills in administration
Job Types: Full-time, temporary contract (6+ months)Minimum Requirements for the Role:• Must have the capacity to manage a demanding and diverse workload• Strong IT and digital literacy skills• Excellent communication and customer service skills• Ability to organise • Must have good language and mathematical skillsRight to Work Requirements:• Candidates must have the right to work in the UK
