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Stoke-On-Trent
Call Handler (Full Time)

Call Handler (Full Time)

Uniting People

Posted 5 hours ago, valid for 19 days

Stoke-On-Trent, Staffordshire ST9 0ET, England

Full Time

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Sonic Summary

The job is for a Call Handler position located in Stoke-On-Trent, requiring 38.7 hours per week with rotational shifts, including one in four Saturdays.
The salary for this role is £23,500 plus a bonus.
Candidates should have strong communication and listening skills, resilience under pressure, and be self-motivated with a focus on targets.
Up to one year of experience in customer service, retail, or a contact center is preferred, along with GCSEs in Maths and English (A-C) or equivalent.
The company offers various perks, including a bonus scheme, up to 35 days of holiday, pension benefits, and opportunities for employee rewards.

Location: Stoke-On-TrentHours: 38.7 hrs/week (Rotational shifts, incl. 1 in 4 Saturdays)Salary: £23,500 + bonus

Looking for your next career move? We’re expanding our team and want motivated, professional individuals like you!

The Role:

As a Call Handler, you’ll handle calls to support customers with overdue payments, using your communication and negotiation skills to find fair solutions. You’ll thrive in a fast-paced, target-driven environment while delivering excellent customer service. Full training provided.

What You’ll Need:

Strong communication & listening skills
Resilience & ability to work under pressure
Self-motivation & target focus
GCSE Maths & English (A-C) or equivalent
Up to 1 year’s experience in customer service, retail, or a contact centre preferred

Perks & Benefits:

Bonus scheme & up to 35 days holiday
Pension & enhanced family leave
Employee rewards, events & well-being support
Free parking, gym contribution & tea/coffee
Paid volunteering days & casual dress code

Conveniently located near Stoke city centre & train station. Apply now!

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