Tenancy Sustainment Officer

Tenancy Sustainment Officer 

Contract type:         Temp to Perm

Hours:                    Full Time

Location:                Stoke on Trent

Pay:                       £15 per hour on an umbrella basis

Venn Group are looking for a Tenancy Sustainment Worker for a Housing Association in the West Midlands.

The successful candidate will be responsible for:

• Provide a three-tier approach to service delivery from brief interventions, reconnection, advice, and guidance, signposting through to a more dedicated targeted case management approach to up to 35 individuals per annum identified through the partnerships.
• Deliver an effective outreach service to support rough sleepers into the most appropriate accommodation to meet their needs.
• Seek additional risk information from partner agencies to fully inform accommodation options and support offer.
• Complete  support plans, robust risk assessments and risk management plans identifying the risks posed to the customer and to others, working collectively with other agencies in a timely manner.
• Provide written records detailing safeguarding concerns and actions taken.
• Participate in the bi-monthly rough sleeper count to submit this data to MHCLG to inform future funding.
• Adopt a flexible and creative approach with individuals to aid engagement on outreach, when safe and appropriate and in line with scheme risk assessments and procedures.
• Work in partnership with other agencies within the homelessness sector to engage with individuals on outreach and on an in reach basis at a variety of locations.
• Support customers who are temporarily housed to ensure this accommodation is sustained in preparation for more permanent accommodation.

The successful candidate will have:

• Experience in a similar role
• Full UK Driving Licence
• Enhanced DBS