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· Engaging with operational managers to support the accurate collation of time & attendance of our Key Account Network field operational placemakers
· To ensure escalation of any pending issue to Management within the SLA agreement
· Develop and maintain good working relationships with internal customers
· Collating and data inputting information into relevant reporting systems to enable efficient recovery of cleans
· Accurate input of place makers overtime, absence, and payrates into the system
· Accurate linking of place makers to timesheets
· Query support for front line placemakers
· Accurate completion of all anomaly types before the payroll deadline
· Accurate processing of all requests from managers in relation to placemakers time & attendance
· Maintaining and updating relevant trackers, forms and reports
· Analysis of data relating to time & attendance
· Accurate & timely completion of mandatory notes within relevant systems
· Following up on requests for support
· Preparing documents and reports to send to internal teams and/or external customers daily
· Writing and editing company correspondence
· Coordinating and managing designated regions through all forms of communication
· Giving feedback on Operational Support efficiency and suggesting possible improvements
· To carry out any other duties required by the business within the scope of the role.
· To ensure customer care principles are always practised
· To adopt a flexible and proactive approach, responding to frequently changing work priorities
· To support and maintain office Health and Safety rules
· To work closely with our colleagues to ensure consistent application of personnel policies and procedures.
Person:
- Customer focused ethos with a “Can do and does” attitude
- Team focused with a caring and approachable attitude that encourages team collaboration and advice sharing
- Thrives in fast paced work environment
- Actively encourages team work
- Passionate about quality and service delivery
- Maintains effective work behaviour in the face of setbacks or pressure
- Solutions oriented, providing explanations and proposed resolutions to problems rather than purely identifying problems
Well organised, with the ability to multi-task, prioritise and manage competing demands
IND1
Job Type: Full-time
Pay: £12.00 per hour
Expected hours: 20 Hours over 5 days
8am-12pm OR 1pm-5pm OR 10am - 2pm
