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IT Support Analyst

Crimson
Posted 6 days ago, valid for 17 days
Location

Stoke-On-Trent, Staffordshire ST9 0ET, England

Salary

£30,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The IT Support Analyst position in Stoke-On-Trent offers a hybrid work model, requiring 2-3 days on-site each week.
  • The role provides support across the client's application catalogue and technology landscape, ensuring adherence to Service Level Agreements.
  • Candidates should have a salary expectation of £30,000 per annum and ideally possess 1-2 years of relevant experience in IT support.
  • Key responsibilities include diagnosing hardware issues, logging incidents in the Service Desk portal, and maintaining confidentiality in line with security policies.
  • Strong communication, analytical, and problem-solving skills are essential, along with a customer service ethos and a willingness to learn.

IT Support Analyst

Stoke-On-Trent

Hybrid - 2-3 days on site per week

£30,000 per annum

Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.

Key responsibilities:

  • To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
  • To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
  • To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
  • To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
  • To ensure any changes made are in line with the company change management processes as required
  • To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes
  • To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.
  • Participate in workshops to agree effective solutions to IT change
  • Communicate and influence where necessary to business stakeholders

Key skills:

* Good IT skills* Ability to work to demanding timelines* Strong focus on team achievements but can work effectively without guidance* Excellent communication skills* Strong organisational skills* Strong prioritisation skills* Strong decision making skills* Ability to adapt and reprioritise solutions within tight time constraints* Strong interpretation of complex requirements* Demonstrates a willingness to learn, and a commitment to quality and continuous improvement* Customer service (end user) ethos* Excellent analytical and problem-solving skills* Knowledge of Microsoft Office 365 and Cloud (MS Azure) environments

Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.