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IT Support Lead

Crimson
Posted 6 days ago, valid for 17 days
Location

Stoke-On-Trent, Staffordshire ST9 0ET, England

Salary

£40,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An exciting opportunity for an IT Support Lead is available in Stoke on Trent, requiring 2-3 days on-site work per week.
  • The role offers a salary of £40,000 per annum and seeks candidates with proven team leadership abilities and hands-on experience in managing service lifecycle processes.
  • Key responsibilities include supporting incident management, reviewing service desk processes, and driving service improvements.
  • Candidates should possess strong communication skills to convey technical information clearly to non-technical stakeholders and have experience in daily service desk management.
  • Interested applicants are encouraged to submit their CV to Lucy Morgan at Crimson for immediate consideration.

IT Support Lead

Stoke on Trent - 2-3 days on site per week

£40,000 per annum

Exciting opportunity for an IT Support Lead to ensure the smooth running of day-to-day service operations, including the proactive management of IT services and the IT support team.

Key Responsibilities:

  • Support the incident management process, ensuring timely and effective resolution of IT issues, minimizing impact on business operations.
  • To provide direction and consultancy in ensuring the adoption of the IT service desk processes, ensuring compliance with industry standards.
  • Regularly review service desk processes and suggest improvements across all support teams \ processes.
  • Facilitate the effective implementation or change of operational procedures or services to deliver service improvement.
  • Drive implementation of best practice methodology where it does not exist or is no longer in line with the IT Strategy.
  • Provide relevant metrics and performance measurements to the IT Support Manager and other key stakeholders as required.

Key Skills:

  • Proven team leadership abilities in managing cross-functional groups, including the ability to mentor and develop others.
  • Hands-on experience in managing service lifecycle processes such as incident, change, problem, and service level management.
  • Ability to work across different business functions both internally and with 3rd parties
  • Strong understanding of IT service management tools
  • Excellent communication skills, with the ability to present complex technical information in a clear and concise manner to non-technical stakeholders.
  • Strong interpersonal skills for managing relationships across departments and with external vendors.
  • Previous experience in the daily management of a service desk.
  • Understanding of work prioritisation and management within IT

Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.