As a Technical Advisor, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel. Key Responsibilities:- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries and troubleshooting. - Installation Support: Guide customers through installation processes, ensuring seamless integration and satisfaction. - Customer Engagement: Build strong relationships with clients, offering proactive support and exceeding their expectations. - Travel Requirements: Flexibility to travel to customer sites, occasionally outside of the UK, to deliver hands-on technical assistance. Requirements:- Engineering Background: A solid educational background in engineering is essential to grasp technical complexities. - Customer-Centric Approach: Strong interpersonal skills and a customer-first mentality to deliver exceptional service. - UK Driving Licence: Full, valid UK driving licence required for travel to customer locations. - Flexibility: Ability to adapt to varying customer needs and travel requirements. - Continuous Improvement: Eagerness to learn and grow within the company, taking advantage of our extensive training and progression opportunities.
Back to searchTechnical Advisor
SF Recruitment
Posted 10 hours ago, valid for 25 days
Stoke-On-Trent, Staffordshire ST9 0ET, England
Full Time
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Sonic Summary
- The position of Technical Advisor requires a solid engineering background and a customer-centric approach to provide expert support on product knowledge and installations.
- This hybrid role involves both remote assistance and on-site visits, including international travel to customer locations.
- Key responsibilities include becoming a product expert, guiding customers through installation processes, and building strong client relationships.
- Candidates should possess a full, valid UK driving licence and be flexible to adapt to varying customer needs and travel requirements.
- The role offers a salary of £40,000 and requires a minimum of 3 years of experience in a related field.
