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IT Manager

Charles Simon Associates Ltd
Posted a day ago, valid for a month
Location

Stoke-On-Trent, Staffordshire ST41AA, England

Salary

£40,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The company is seeking an IT Manager for a permanent position based in Stoke on Trent, requiring a minimum of 2 days per week onsite.
  • The salary for this role is up to £40,000 per annum, depending on experience.
  • Candidates must have previous experience in a similar role, with extensive knowledge of O365 and Windows Server.
  • The IT Manager will oversee a small team, manage service desk operations, and establish strong stakeholder relationships.
  • The position is available for immediate start, with responsibilities including the creation of SLAs and KPIs, and performance analysis.

IT Manager (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLAs, KPIs, Escalation) Permanent Stoke on Trent

Charles Simon Associates are currently working with a client on an exclusive basis who are looking to hire an IT Manager for their fast growing company based out of Stoke on Trent.

This is a minimum of 2 days per week onsite in Stoke.

Location: Stoke on Trent (2 days per week on site)

Salary: Up to £40,000 Per Annum D.O.E

Skills/Requirements for the IT Manager:

  • Previous experience within a similar role is vital
  • Extensive O365 experience
  • Windows Server
  • Managing a small team of 3 people
  • Supporting the Service desk, creation of KPIs and SLAs
  • Hands on IT support, providing escalation for the team
  • Stakeholder Management

Start date is ASAP for the IT Manager

The IT Manager will be responsible for:

  • Creating new and improved SLAs and KPIs for the Service Desk team and making sure the implementation and adherence is followed
  • Establishing strong relationships internally with high level Stakeholders in addition to 3rd party Stakeholders where needed.
  • Providing the escalation point for the Service Desk team with tasks and troubleshooting that couldnt be completed by them
  • Assisting the business in providing ideas to future proof their IT moving forwards
  • Ensuring that company compliance has been followed through the Service Desk team
  • Participating in the IT Governance meetings and providing information to assist these meetings where needed
  • Analysing the Service Desk performance based on the new SLAs and KPIs on a monthly basis and providing reports to the IT Director and board members where needed.

Please send an up-to-date copy of your CV to be considered for the IT Manager

IT Manager (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLAs, KPIs, Escalation) Permanent Stoke on Trent


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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.