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Role: IT Support Technician
Salary: 27,000 - 32,000 DOE
Location: Stoke-on-Trent
We are proud to be working with a well-established managed service provider in their search for a skilled IT Support Engineer. This is an exciting opportunity for an ambitious IT professional to join a dynamic and forward-thinking organisation.
The successful candidate will be responsible for providing high-quality technical support to clients, troubleshooting IT issues, and ensuring the smooth operation of IT systems and infrastructure.
Key Responsibilities:
- Provide second-line technical support to end users, ensuring timely and effective resolution of IT issues.
- Diagnose and resolve hardware, software, and network-related problems.
- Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.
- Support cloud-based solutions, including Microsoft 365 and Azure.
- Troubleshoot and manage VoIP and telephony systems.
- Maintain security best practices, implementing updates, patches, and antivirus solutions.
- Assist with network configurations, including routers, switches, and access points.
- Work alongside senior engineers to support complex IT projects and deployments.
- Deliver end-user training and guidance on IT best practices.
Skills and Experience:
- Experience in an IT support role, providing first and second-line support.
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365.
- Hands-on experience with Active Directory, Group Policy, and network troubleshooting.
- Understanding of VoIP systems and telephony support (desirable).
- Experience with cloud technologies such as Azure (preferred).
- Excellent problem-solving skills and a proactive approach to IT support.
Benefits:
- Competitive salary and career progression opportunities.
- Company pension scheme.
- Private medical insurance.
- Training and professional development support.
- Free on-site parking.
- A friendly and supportive working environment.
If this sounds like the perfect opportunity for you, we encourage you to APPLY NOW and take the next step in your IT career!
