Income Advisor

Income Advisor – Housing Association – About The Client:

Castlefield Recruitment is collaborating with a well-established housing association in Staffordshire to seek an Income Advisors on an initial 4 week temporary contract with the probability of extension. This role offers flexible home working 3 to 5 days a week, following a short (few days) induction period. The position provides an hourly rate of £17 to £20 per hour through an umbrella company based on a 37-hour working week.

Income Advisor – Housing Association – About The Role:

• Assist in proactive management of rent arrears and debts within specified area.
• Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
• Conduct interviews and correspondence with customers, agreeing on repayments.
• Provide accurate information and advice on welfare reforms to affected customers.
• Ensure adherence to financial procedures and regulations.
• Liaise with external debt collection agencies and other relevant agencies.

Income Advisor – Housing Association – What You Need:

• Experience communicating with customers over the phone.
• experience in handling and resolving rent arrears cases effectively.
• Basic ICT skills and the ability to communicate in writing to a good standard.