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Office Manager (Windows, Doors, Customer Services, Process improvement, Order Processing)Midlands - in office/Hybrid£35,000 - £45,000 + 4% pension contribution + Company benefitsAre you an Office Manager looking to directly contribute to the success of an exciting business where you will be given the autonomy and responsibility to manage the complete project, giving you a platform for creatively?This is the opportunity to join an established, inclusive and collaborative business, practicing at the highest level within the windows and doors industry, giving you variety and unique projects.This role would suit a Office Manager, Process improvement or similar with a Windows and Doors background, looking to have the freedom to be creative and drive services with a clear product vision and strategy. This is a new opportunity with chance to own the project.THE ROLE:
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- Develop, implement, and refine policies and procedures in line with business objective to ensure efficiency and effectiveness
- Prepare and present reports on customer service performance, order processing accuracy and administrative communications to senior management
- Spot trends in customer interactions and identify areas for improvement
THE PERSON:
- Proficient in using customer service software and CRM systems
- Strong problem solving and conflict resolution abilities
- Ability to analyse data and generate actionable insights
- Experience with continuous improvement and customer satisfaction
Key words: Windows, Doors, Customer Services, Process improvement, Order Processing), Midlands, Hybrid jobsReference: BBBH15905If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
