Quality Technician

SF Recruitment

Posted 2 days ago, valid for 14 days

Stoke-On-Trent, Staffordshire ST41AA, England

£27,000 - £28,000 per annum

Full Time

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Sonic Summary

The Quality Technician role is pivotal in providing expert support on product knowledge and installations, with responsibilities that include both remote assistance and on-site visits.
Candidates should have a solid educational background in engineering, along with strong interpersonal skills and a customer-first mentality.
The position requires flexibility for travel to customer sites, including international locations, to deliver hands-on technical assistance.
We welcome applicants from various engineering backgrounds or those who are junior quality professionals, emphasizing a commitment to continuous improvement and learning.
The salary for this role is competitive, and candidates should ideally have at least 1-2 years of relevant experience.

As a Quality Technician, you will play a pivotal role in our customer-centric approach, providing expert support on product knowledge and installations. This hybrid role involves both remote assistance and on-site visits to customer locations, including international travel. We are open to those who have come from another Engineering background or who are Junior Quality professionals.

Key Responsibilities:
- Product Expertise: Become the go-to expert on our products, assisting customers with technical queries and troubleshooting.
- Installation Support: Guide customers through installation processes, ensuring seamless integration and satisfaction.
- Customer Engagement: Build strong relationships with clients, offering proactive support and exceeding their expectations.
- Travel Requirements: Flexibility to travel to customer sites, occasionally outside of the UK, to deliver hands-on technical assistance.

Requirements:
- Engineering Background: A solid educational background in engineering is essential to grasp technical complexities.
- Customer-Centric Approach: Strong interpersonal skills and a customer-first mentality to deliver exceptional service.
- UK Driving Licence: Full, valid UK driving licence required for travel to customer locations.
- Flexibility: Ability to adapt to varying customer needs and travel requirements.
- Continuous Improvement: Eagerness to learn and grow within the company, taking advantage of our extensive training and progression opportunities.

Hours of Work: Monday to Friday permanent days.

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