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Assurance and Compliance Manager

Michael Page
Posted a day ago, valid for 25 days
Location

Stoke-On-Trent, Staffordshire ST41AA, England

Salary

£35,000 - £40,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The role requires senior-level experience in compliance and assurance within a regulated sector, ideally social housing.
  • Key responsibilities include coordinating governance, managing inspections and reporting, handling complaints, ensuring GDPR compliance, conducting internal audits, and overseeing policies and compliance.
  • The position involves working closely with the Senior Leadership Team and reporting to the operations director.
  • Candidates should possess strong communication skills, the ability to manage complex workloads, and experience in developing compliance programs.
  • The client offers a competitive salary and package, along with opportunities for career progression within a growing organization.

Do you have senior-level experience in compliance and assurance within a regulated sector? (Ideally social housing) This role involves working closely with the Senior Leadership Team (SLT) to manage compliance, governance, and project oversight, aiming to streamline decision-making and uphold accountability within the business - reporting to the operations director.

Client Details

This client are a well established social housing provider who work across the West Midlands.

Description

Key Responsibilities:

  • Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and keep accurate records for audits. Represent SLT at board and strategic meetings.

  • Inspections & Reporting: Act as main SLT contact during external inspections, gathering and presenting key performance and compliance data.

  • Complaints Handling: Serve as the Formal Complaints Officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.

  • GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.

  • Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.

  • Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.

  • Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.

Profile

To be successful in this role you must be:

  • Skilled in developing compliance programs and offering evidence-based recommendations.
  • Able to manage complex workloads and deliver results under tight deadlines.
  • Strong communicator who can build relationships at all levels, including presenting to the SLT.

Job Offer

In return this client can offer a competitive salary and package, the chance for career progression and the opportunity to join a growing and developing organisation with commitment to their customers and clients.

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